This is a one-time charge that will appear on your statement as Esora Services.
At Esora Services, customer satisfaction is one of our highest priorities. Because our services involve professional creative work and customized digital deliverables, refunds are subject to the following policy.
A refund request may be considered if:
Approved refunds will be processed using the original payment method.
Refunds are generally not available after work has substantially begun or when digital deliverables have been provided, including but not limited to:
Rather than requesting a refund, clients are encouraged to use the revisions included in their selected package.
Our team will make reasonable efforts to address revision requests that fall within the original project scope.
Requests involving entirely new concepts, significant manuscript changes, or additional services may require extra charges.
To avoid delays or misunderstandings, clients are responsible for:
If a client cancels a project after work has begun, any refund will be determined based on the amount of work already completed.
Administrative fees, consultation time, planning, research, editing, design work, and completed milestones may be deducted from any approved refund.
Once files have been submitted to third-party publishing platforms or distribution partners, refunds cannot be provided for those completed publishing services.
Marketing campaigns often involve planning, advertising preparation, content creation, and third-party expenses. Therefore, completed marketing work and campaign costs are non-refundable.
Approved refunds are generally processed within 7–14 business days, depending on your payment provider or financial institution.
Esora Services reserves the right to update this Refund Policy at any time. The latest version will always be available on our website.
If you have questions regarding refunds or billing, please contact:
Email: [email protected]
Esora Services is your trusted publishing partner, providing professional eBook writing, editing, design, publishing, and marketing solutions for authors worldwide. We help writers publish with confidence and achieve lasting success.
Copyright @ 2026 Esora Services All rights reserved.
